Shipping policy

We value your time and trust. Our goal is to ensure your order arrives safely, quickly, and in perfect condition. Please read the details below to understand how we handle shipping within the United States.

Order Processing Times

• All orders are processed within 1–2 business days after payment confirmation.

• Orders placed after 5:00 PM EST will be processed the next business day.

• We do not process or ship orders on weekends or U.S. federal holidays.

• Once your order is ready, you will receive a shipping confirmation email with your tracking number.

Shipping Options & Delivery Times (U.S. Only)

We currently ship only within the United States. International shipping is not available at this time.

Estimated delivery times begin once your order has been shipped.

Shipping Costs

• Free Standard Shipping on all orders $150 and above.

• Shipping costs are calculated at checkout for orders under $150.

• Please note: Additional fees (e.g., sales tax) will be calculated at checkout and are separate from shipping costs.

Local Delivery & Pickup

• We do not offer local deliveries or in-store pickup at this time.

Returns, Changes & Cancellations

• For details on returns and exchanges, please visit our Refund Policy page.

• Orders may be edited or canceled within 2 hours of purchase by contacting our customer service team.

• If your order arrives damaged or is lost in transit, please reach out to us immediately with your order details so we can assist.

Potential Service Interruptions

• Delivery times may be affected by weather conditions, carrier delays, or other factors outside our control.

• In such cases, we will do our best to keep you informed and updated on the status of your order.

Order Tracking

• Once shipped, you will receive an email with a tracking number and link to track your package in real time.

• If you have not received your tracking email within 3 business days of placing your order, please contact us at info@mondivaire.com.

Last Updated: August 14, 2025